Most people complain about their ordering system which I think is OK. Sending in a form as opposed to online ordering may seem a thing of the distant past but it's not that archaic.
Here's what's interesting, sent in two forms the same day in 2 separate envelopes. Had planned to send for their verbal books but decided after filling it out to send order the CBTs while at it and to avoid confusion since i'd already put down a CC number for the verbal stuff and wanted to pay with a check for the CBTs, I mailed them in 2 different envelopes.
Got an email with tracking info for the books 2days prior to arrival and they did get here on time as stated in the email.
I sent an email to them on April 19th by hitting the reply button on the email that sent the confirmation but then changed the subject to MCAT CTBT start date. In that email, I made a request for the start date to be pushed from 4/22 to May 2nd. I asked at the end if it was OK and for them to let me know if it is.
NO RESPONSE. An error on my part was the assumption that no response meant "it's OK". Didn't have the tests activated so I emailed a person with the company since i had their email address in my gmail and they activated the exams since i needed them right asap. Sent an email to the email address on TBR website stating I do have access to the exams so i don't need them and also wondering why my email was never replied to.
Called today because a friend wanted to find out what their deal was and Not only was the lady rude, but she was plain ignorant. First she tells me an email was sent to me and when I said it wasn't received, she tells me "maybe you can't read". Her tone overall as just rude and nasty. She just went on to say do you want to speak to my manager. Talk to him and he's not overtly rude but I just think it might be more pleasant dealing with the devil himself. He goes on to deactivate the exams I was given because I'm not supposed to be given access to the 9exams. Oh, they also said they called me but "heard a click". Asked them what that means but anyway I also go on to ask if they're calling with a blocked number because my phone doesn't accept calls from blocked numbers.
Well, we received the order on April 18th which was 2 weeks ago. Um, even if it was april 18th, it'll be 3 weeks ago. I countered that by saying the check went through my account on April 11th so how do you get the check that was with the order form but not get the order form itself till the 18th, considering they were both mailed in the same envelope. He gets the nerve to tell me that "assuming what you're saying is true then April 18th is when we first tried to contact you". He asks to cut the conversation short and call back within 10minutes. We both realize my phone won't allow a blocked call to come through so he offers to email me so i can call when he's done with whatever.
He emails much, much later and in that email is a whole bunch of nonsense. In addition to deactivating the current 9 exams i have, they found another 5 exam account with my name which while he believes isn't from the current homestudy form, it has been deactivated. I did mention to him from the beginning that i got their number from an earlier CBT order i'd placed a while back. Infact I gave those exams to someone else to use. I did point out to him how moronic it is to just deactivate anything in my name considering it could be an account being used by someone else. Truth be told, i was going to give this to someone else to use had they activated it when i thought they would.
I was told TBR never responds to email. My encounter with them has verified that statement. I did send an email to the person who gave me access to those 9exams thanking them for their generosity. My study buddy, who was waiting to hear back from me texted and I said TBR isn't paramount to getting a 40+ on the MCAT. I know people who've made 41 and 42 and they used TPR and kaplan respectively.
I'm starting to think the writing has always been on the wall and perhaps i'm not meant to use these exams. I do have more full lengths than I can use before exam date. Whatever it is God has a purpose for everything. And by God's strength I'll destroy this exam and Call me crazy but I'm getting into HMS with a scholarship by God's grace.
What's important now is that i keep doing the FL consistently. Even if I did one every other day, I won't finish the ones i have access to now. Why get more?
Here's what's interesting, sent in two forms the same day in 2 separate envelopes. Had planned to send for their verbal books but decided after filling it out to send order the CBTs while at it and to avoid confusion since i'd already put down a CC number for the verbal stuff and wanted to pay with a check for the CBTs, I mailed them in 2 different envelopes.
Got an email with tracking info for the books 2days prior to arrival and they did get here on time as stated in the email.
I sent an email to them on April 19th by hitting the reply button on the email that sent the confirmation but then changed the subject to MCAT CTBT start date. In that email, I made a request for the start date to be pushed from 4/22 to May 2nd. I asked at the end if it was OK and for them to let me know if it is.
NO RESPONSE. An error on my part was the assumption that no response meant "it's OK". Didn't have the tests activated so I emailed a person with the company since i had their email address in my gmail and they activated the exams since i needed them right asap. Sent an email to the email address on TBR website stating I do have access to the exams so i don't need them and also wondering why my email was never replied to.
Called today because a friend wanted to find out what their deal was and Not only was the lady rude, but she was plain ignorant. First she tells me an email was sent to me and when I said it wasn't received, she tells me "maybe you can't read". Her tone overall as just rude and nasty. She just went on to say do you want to speak to my manager. Talk to him and he's not overtly rude but I just think it might be more pleasant dealing with the devil himself. He goes on to deactivate the exams I was given because I'm not supposed to be given access to the 9exams. Oh, they also said they called me but "heard a click". Asked them what that means but anyway I also go on to ask if they're calling with a blocked number because my phone doesn't accept calls from blocked numbers.
Well, we received the order on April 18th which was 2 weeks ago. Um, even if it was april 18th, it'll be 3 weeks ago. I countered that by saying the check went through my account on April 11th so how do you get the check that was with the order form but not get the order form itself till the 18th, considering they were both mailed in the same envelope. He gets the nerve to tell me that "assuming what you're saying is true then April 18th is when we first tried to contact you". He asks to cut the conversation short and call back within 10minutes. We both realize my phone won't allow a blocked call to come through so he offers to email me so i can call when he's done with whatever.
He emails much, much later and in that email is a whole bunch of nonsense. In addition to deactivating the current 9 exams i have, they found another 5 exam account with my name which while he believes isn't from the current homestudy form, it has been deactivated. I did mention to him from the beginning that i got their number from an earlier CBT order i'd placed a while back. Infact I gave those exams to someone else to use. I did point out to him how moronic it is to just deactivate anything in my name considering it could be an account being used by someone else. Truth be told, i was going to give this to someone else to use had they activated it when i thought they would.
I was told TBR never responds to email. My encounter with them has verified that statement. I did send an email to the person who gave me access to those 9exams thanking them for their generosity. My study buddy, who was waiting to hear back from me texted and I said TBR isn't paramount to getting a 40+ on the MCAT. I know people who've made 41 and 42 and they used TPR and kaplan respectively.
I'm starting to think the writing has always been on the wall and perhaps i'm not meant to use these exams. I do have more full lengths than I can use before exam date. Whatever it is God has a purpose for everything. And by God's strength I'll destroy this exam and Call me crazy but I'm getting into HMS with a scholarship by God's grace.
What's important now is that i keep doing the FL consistently. Even if I did one every other day, I won't finish the ones i have access to now. Why get more?
